■房型 Types of room
cot = one bed for a baby
single room =room with one bed for one people
double room =room with one bed for two people(一房一雙人床)
twin room =room with two beds for two people (一房二單人床)
suite =more than one room (include bedroom、living room...)
suite [swit] 套房
en suite [ˌɒn ˈswiːt] 與臥室配套的
safe = a box with a key
minibar = a small fridge with drinks
room service= meals delivered to your room
laundry / dry cleaning service=you can wash your clothes
wifi =nternet connection
a wake-up call
full English breakfast 英式早餐
continental breakfast歐式早餐 (麵包+咖啡…)
■訂房 (Making the booking)
I'd like to book a single room for three nights, please.
→single room ／ double room
I'd like to make a reservation for a single room, please.
→single room ／ double room
Do you have any double rooms left／available for the weekend?
→left = available
How much is a single room？
How much a suite room ？
→a double room ／a suite
What time is check-in?
What time is check-out?
What time is breakfast?
Is there a elevator? (life／elevator)
■Front Desk Receptionist
How can I help you?
Great Hoete, Anna speaking.May I help you?
What date are you looking for?
What days do you need that reservation?
When do you need the room?
How long will you be staying?
How many adults will be in the room?
I'm afraid we are booked that weekend.
There are only a few vacancies left.
Do you want a smoking or non-smoking room?
Would you prefer smoking or nonsmoking?
We serve a continental breakfast.
We advise that you book in advance during peak season.
The rate I can give you is $108.5 with tax.
We require a credit card number for a deposit.
I need a hotel room.
I need a room for a few days.
I'd like to make a reservation.
I’d like to reserve a hotel room.
I want to reserve a hotel room.
I need to reserve a room.
reserve [rɪˋzɝv] (v)預約，預訂
Do you charge extra for two beds?
Is it necessary to book ahead?
How much is it for a cot?
What room am I in?
Do you offer free breakfast?
Do the rooms have refrigerators?
Do you have any cheaper rooms?
A：Good evening , how can I help you today?
B：I have a reservation under the name of Ms. Lee—a single room for three nights.
A：Just one moment,please. Hmmmm,I’m afraid I don’t see anything under the name.
B：I have a confirmation details here on my phone. Could you check again,please?
A：Still nothing.I ‘m afraid some problems with the system.
B：I hope you have some available. (Do you have any vacancies?)
vacancies [ˋvekənsɪ] (n)空地；空房
A：Yes, Ms. Lee. We have serveral rooms available .Because this is our mistake,I’m upgrading you to the executive suite. I apologize for the inconvenience.
executive [ɪgˋzɛkjʊtɪv] adj-行政上的
Make a reservation
A：Good morning , sir. Welcome to Great Hotel. May I help you?
B：Good morning ,I’d like to reserve a room for myself.
A：Certainly ,for when?
(For how many days would you like to stay in the hotel?)
B：From Sep. 20th to 25th . (From Sep.20th for four nights.)
A：What type of room would you like ?We have single rooms, double rooms available.
B：I’d like to have a single room.
A：Just a minute.Yes, we do have a single room available.
B：Great. What’s the price for the room?
A：The room rate is $100 per night,including buffet breakfast and tax.Will that be OK with you.
A：Yes, I’ll take it.
B:Here’s your key, sir. Your room is on the second floor.
A：Good evening , welcome to Great Hotel. May I help you?
B:Yes , I want to check in.My name is Anna Lee.
A：Let me have a check…Yes, Ms. Lee , your reseved a twin-bed room with bath.
(we’ve reserved a double room for you with a view of the ocean for three nights, is it correct?)
A：Could I see your passport?
B:Sure.Here you are.
A：Would you fill in the registration form? [͵rɛdʒɪˋstreʃən]
B:No problem. Here you are.What room am I in ?
A：Room 500.Here is your key. To get to your room , take the elevator on the left up to the fifth floor.
fifth [fɪfθ] 第五的
A：Good morning , can I help you?
B:Yes, I’d like to check out now.
A：May I have your name and room number ,please?
B:Anna Lee, Room 500.
A：OK. M.s. Lee ,here is your bill. The total is $1000.
B:The figure seems right.
A：How do you wish to settle your account, M.s. Lee ?
B:By credit card.